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Top Catalog Warranty and Returns
Warranty and Returns HEADING_TITLE

Our goal is to make you a satisfied customer. We take the time to pick the highest quality products to carry in our store.

In the case that you are not satisfied, returns are allowed within 30 days of receipt as long as the product is still in new, re-sellable condition. Return shipping costs are the responsibility of the buyer. Please contact us first before returning a product for exchange/refund/or warranty repair.

PRODUCT RETURNS:

  1. Postage for all product returns is the responsibility of the buyer.
  2. All returned items MUST be shipped back to the store of their origin. For example: a flashlight purchased from 4Sevens.com must be returned to the store in the USA, not Canada or Poland.
  3. Any attempt to disassemble your flashlight will void your warranty - please check with us first.

When contacting us, you must have

  1. Your order number and
  2. A detailed description of your problem.

Our customer service representatives may step you through a few procedures to see if the problem can be resolved without sending in the light. Once a return is authorized, please write your RMA number on the outside of the package. Send the product to:

4Sevens, LLC
Attn: RMA (#"Your RMA number here")
5117 S Royal Atlanta Dr.
Tucker, GA 30084

If required, include printouts of any correspondence related to the return as well as your full name, address and order number. Thanks!

Warranty Information by Brand:

4Sevens Product Warranty

AW Battery Warranty

MicroFire Product Return Policy

Polarion Return & Exchange Policy

Olight Warranty

Tiablo Service and Warranty

Refunds and Exchanges from Other Sellers

Clearance Items Excluded

4Sevens Warranty

4Sevens warrants its products to be free from defects that compromise their functionality. We will repair or replace, at our option, without charge, any product or part which is found to be defective under normal use and service within 120 months from the date of purchase with proof of purchase. Such repair or replacement shall be the purchaser's sole and exclusive remedy under this warranty.

This warranty does not cover normal maintenance and service and does not apply to any products or parts which have been subject to modification, misuse, abuse, negligence, accident, or improper maintenance or repair by anyone other than 4Sevens.

Accessories Warranty: For all 4Sevens parts and accessories, including our batteries, our warranty is 12 months and covers manufacturer defects.

Fenix Product Warranty

*** November 28 2011*** Fenix-Store.com is under new management, and all Fenix Warranty questions and claims must be directed to the new management team here:

Fenix-Store.com
2103 W. Greeley St.
Broken Arrow, OK 74012

Email: thefenixstore@gmail.com
Office: 918-258-5765
Fax: 888-368-4498

AW Battery Warranty

AW batteries are warranted against manufacturer defects for 90 days.

MicroFire Product Return Policy

Bulbs & lamp assembly - 30 days (breaks from misoperation or dropping excluded)
Rechargable batteries - 90 days
Chargers - 1 year
Other electronic parts - 1 year
Bezel, body, tailcap maintenance - 2 years

Polarion Return Policy

Polarion products purchased from 4Sevens.com can be returned for a full refund within 30 days of the date of purchase. Items physically damaged by the customer cannot be returned and will not be accepted.

Note: A 15% Restocking fee will charged to the Buyer for returns within 30 days. Items that do not fall with in the 30-day return time frame will not be accepted. Products not eligible for return shall be returned to Buyer freight collect.

All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by providing customer service with your order number and request for RMA.

Any merchandise returned without a RMA will be refused.

Items must be returned in their original packaging. Please save all packaging and accessories for any item that is returned to 4Sevens.com. All original equipment, components, manuals, cables, documents, and packaging must be returned with your item for 4Sevens.com to process your RMA.

We will notify you via e-mail of your refund once we've received and processed the returned item. In most cases, we'll issue a refund in the same form of payment originally used for the purchase within 3 to 5 business days of our receiving your return.

Shipments will be deemed to have been accepted by Buyer upon delivery of the said shipments to Buyer unless rejected upon receipt. Buyer shall perform whatever inspection or normal operational tests Buyer deems necessary as promptly as possible but in no event later than three (3) days after delivery, after which time Buyer will be deemed to have irrevocably accepted the Products. Any discrepancy in shipment quantity must be reported within three (3) working days of receipt of the Products. In the event of an over shipment, Buyer shall have the option to return the Products to Seller at Seller's expense or alternatively, Buyer may elect to retain the Products (subject to adjustment of the invoice or the issuance of another invoice to account for such additional items.)

Polarion Exchanges
Polarion products purchased from 4Sevens.com can be returned for a full refund minus a 15% restocking fee within 30 days of the date of purchase. Items physically damaged by the customer cannot be returned and will not be accepted.

We will notify you via e-mail of your exchange once we've received and processed the item that needs to be exchanged. In most cases, we'll issue an exchange within 3 to 5 business days of our receiving your return.

Olight Warranty

Products are warranted for 18 months from date of purchase.

Tiablo Service and Warranty

1. 15 days free replacement

We will repair or replace a light within 15 days of purchase if it suffers from a manufacturing defect. If the problem calls for a replacement, we will replace the light with the same model as the one sent in. If the model has been discontinued, customers will recieve a product with similar or improved performance.

2. 12 months free repair

We offer free repair within 12 months of purchase if problems develop with normal use.

3. Limited lifetime warranty

If problems develop after 12 months of the purchase date, we will charge for parts. The total repair fee is assessed acording to the cost of the replaced materials. If damage to the light is substantial, Tiablo will contact distributors with a quote, and the distributor will contact the customers concerning whether to exchange the parts. Freight should be paid by distributors or customers.

4. Warranty Cards

When shipping the flashlights to the end users, distributors or dealers also need to provide the Warranty Card to the users. The requested information on the warranty card should have been filled out. The sales date and other necessary info such as stamping are also required from the distributors or dealers.

Refunds and Exchanges from Other Sellers

Items purchased from other sellers must be returned directly to that seller for refunds and exchanges. In other words, if you didn't buy the light from us, please contact the store you bought it from concerning returns or exchanges.

Clearance Items Excluded

All items purchased in the clearance category are sold AS-IS without 4Sevens warranty support. Any warranty claims for clearance products must be filed directly with the related manufacturer(s). All clearance sales are final.

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